Details
In June 2005, the Accessibility for Ontarian’s with Disabilities Act 2005 received Royal Assent and became law. The new law requires the government to work with the disability community and both the private and public sectors to jointly develop standards to be achieved in stages of five years or less, leading to an accessible Ontario in 20 years. Standards will be set in both the public and private sectors to address the full range of disabilities – including physical, sensory, mental health, developmental and learning. Until these standards are in place, the Ontarian’s with Disabilities Act, 2001 will remain in effect. Electek Power will continue developing and implementing their accessibility plan with the above new law and future development of standards in mind.
– Accessibility Feedback Form
– Accessibility Standards for Customer Service Policy
– Multi Year Accessibility Plan
Our Commitment to Accessible Customer Service
Personal Assistance
Your guide dog, service animal or support person are welcome to accompany you on Electek Power premises to help you access our services.
Alternative Formats
If you need our publications in a different format, just ask – our staff will be happy to help you.
Training and Communications
Our staff members are specially trained to provide services and goods to persons with disabilities. We are prepared and willing to meet your needs.
Notice of Temporary Disruptions
Electek Power will give notice of temporary disruptions to services or facilities used by persons with disabilities. Notices will be placed in our facility as well as on the Internet as appropriate and advanced notice will be given where possible.
Accessibility Reports
Under the AODA, organizations must make their Accessibility Reports available to the public. Click the link below to read Electek Power’s Self-Certified Accessibility Report filed with the Government of Ontario on December 19, 2014.
– Accessibility Compliance Report
By January 1, 2014, you need to:
– Create accessibility policies and a multi-year plan
– Create policies and a multi-year accessibility plan to help you achieve your accessibility goals
– Tell your employees and customers about your policies
– Post the multi-year plan on your website in an accessible format
By January 1, 2016, you need to:
– Make your public information accessible when asked
The basic requirement is to let the public and your employees know that you will make written information and other forms of communication accessible, upon request. You could include a note on your website or promotional materials, create a sign or post a notice on a bulletin board.
Feedback Process
We will inform our customers of the choices available for them to give feedback.
Feedback may be provided:
– in person
– by telephone/TTY
– in writing
– by email or
– by any other communication technology as required
If customers with disabilities would prefer to give their feedback, and receive a response to it, using an alternate method than the one offered, they may request it.
